Privacy Policy

Overview

Oraya is a self-reflection app that lets users ask personal guidance questions, save readings, add optional profile details, and provide feedback about outcomes. This policy explains what we collect, how we use it, and how to contact us.

Oraya is for entertainment and self-reflection only. It is not medical, legal, financial, or emergency advice.

Information We Collect

• Account and authentication information, such as user identifiers, sign-in provider data, and session records.
• Contact and support information, such as your email address and the content of messages you send to support.
• Questions, follow-ups, generated readings, saved conversations, feedback notes, and related timestamps.
• Question metadata, such as the topic you select, thread status, and the reading mode used to generate a response.
• A limited conversation-style signal, such as listening, supportive, celebratory, or crisis, inferred from the words you submit so Oraya can choose an appropriate response tone. This is not a medical or mental-health diagnosis.
• Limited conversation memories created from information you choose to share, ongoing topics you may revisit, communication preferences, and tentative repeated patterns. Inferred patterns are not treated as facts or diagnoses.
• Feedback you provide about an answer or memory, such as whether it was helpful, inaccurate, too much, or not right for you.
• Optional profile details, such as birth date, birth time, gender, and birth city, when you choose to provide them for personalized chart-based features.
• When you use conversational profile setup, the birth details you type and the temporary in-progress profile draft needed to identify missing or corrected fields.
• Any names, relationship context, life circumstances, or other personal details you choose to type into your question or follow-up.
• App usage, diagnostics, error reports, device information, and approximate technical metadata needed to operate and improve the service.
• Purchase, subscription, coin balance, and entitlement data when paid features are enabled.

How We Use Information

• Provide readings, follow-ups, saved history, and support.
• Process questions, optional profile details, and context with AI-assisted systems, knowledge retrieval, and public web search when current information is needed.
• Extract only the birth-profile fields you provide in chat, ask for missing details, show them for confirmation, and build the chart after you confirm.
• Respond more appropriately when you share a life event or difficult feeling, and prioritize immediate real-world safety guidance when text suggests possible self-harm.
• Maintain continuity between your conversations by recalling at most one relevant active memory when appropriate. Oraya does not proactively raise the same saved detail again unless you provide a material update to it; a different aspect is stored separately.
• Use de-identified, aggregated response feedback to evaluate reviewed versions of Oraya's conversation policy. Models do not autonomously change production rules or expose one user's conversation content to another user.
• Maintain coin balances, feedback rewards, and entitlements.
• Improve answer quality, product reliability, and safety.
• Detect abuse, debug incidents, and protect the service.
• Comply with legal, security, and platform requirements.

How Information Is Collected

• Directly from you when you create an account, submit a question, enter optional birth details, save a reading, or contact support.
• Automatically from your device and app session, such as technical diagnostics, device identifiers, and service logs needed to run Oraya securely.
• From authentication and infrastructure providers when they help us sign you in, store your data, or deliver app functionality.

Service Providers

We use trusted service providers only as needed to support Oraya.

• Supabase for app hosting infrastructure, authentication, database storage, saved readings, and operational service logs.
• Alibaba Cloud DashScope / Qwen for AI processing, embeddings, knowledge retrieval, and public web search used to generate answers, readings, follow-up responses, and structure birth details entered during conversational profile setup.
• Platform providers such as Apple when app store distribution, subscription management, or platform billing features are enabled.

When you submit a question, the question text, selected topic, and any personal details you choose to include may be processed by Supabase and Alibaba Cloud DashScope / Qwen so Oraya can generate an answer or reading. When current public information is needed, DashScope / Qwen may search the public web and Oraya may show source links with the answer. These providers are required to protect data using safeguards that are the same as or stronger than the protections Oraya requires for its own systems.

Payments and subscriptions may be processed by Apple, app store providers, or payment infrastructure providers. Oraya does not collect or store full payment card numbers.

We do not sell your personal information. We do not share your private readings with other users.

AI-Assisted Answers and Readings

Oraya uses automated and AI-assisted systems to prepare general answers, web-assisted answers, readings, follow-up responses, retrieval matches, conversational birth-profile intake, and product quality analysis. Oraya may also use a non-diagnostic conversation-style signal to make a response more attentive and to avoid showing rating, sharing, or purchase prompts after sensitive disclosures. Birth-profile intake is limited to extracting details you explicitly provide; Oraya asks you to confirm the structured result before creating or updating a chart. AI-generated information may be incomplete or incorrect. Readings are for entertainment and self-reflection only, and no Oraya output is used to make legal, employment, credit, medical, or similarly significant decisions about you.

Before your first question is sent for AI processing, the app asks for your permission and explains what data is sent, who receives it, and why it is needed. If you do not agree, Oraya will not send the question and will not generate an answer or reading.

Oraya does not use conversation memory to infer or store income, education level, intelligence, medical or mental-health diagnoses, race, ethnicity, religion, political views, sexual orientation, or similar sensitive traits. It also filters passwords, authentication codes, financial identifiers, government identifiers, precise addresses, and raw birth dates or times from companion memory.

Retention and Deletion

We keep information for as long as needed to provide the service, maintain your saved readings, support account recovery, improve the product, and meet security or legal obligations.

Birth details entered during conversational setup remain a temporary draft until you confirm them. After a verified chart is built, Oraya stores the derived chart and location context needed for personalized features rather than retaining the raw birth date and birth time in the profile record.

Ongoing-topic and tentative-pattern memories automatically expire unless they are reinforced by later conversations. Memories you remove are marked inactive and are no longer used in replies.

You can request deletion of your account or personal data by contacting us at support@ai-divination.com.

Your Choices

You can choose not to provide optional profile details, such as birth time or birth city, although some personalized features may be limited. You may also request access, correction, deletion, or export of personal information associated with your account.

In the app, you can open "What Oraya remembers" to review, correct, or remove active conversation memories. When a reply uses a memory, the reply provides a direct explanation and the same correction and deletion controls.

To make a privacy request or withdraw consent for optional data processing, contact support@ai-divination.com. We may keep limited records when required for security, billing, fraud prevention, dispute handling, or legal compliance.

Security

We use reasonable technical and organizational safeguards designed to protect personal information. No online service can guarantee absolute security, so you should avoid submitting information that is not needed for your use of Oraya.

Children

Oraya is not intended for children under 13. If you believe a child has provided personal information, contact us so we can review and remove it where appropriate.

International Processing

Your information may be processed in countries other than where you live. We use reasonable safeguards designed to protect information handled by Oraya and its service providers.

Changes

We may update this policy as Oraya changes. If we make material changes, we will update the date above and provide notice where appropriate.

Contact

Questions or requests can be sent to support@ai-divination.com.